Archive for the ‘Employee Professionalism’ Category

Standards of Professionalism

April 1st, 2013

Q. I would like my employees to represent my practice in a professional manner. My efforts have run into a snag related to how my employees speak to patients and to each other. I have one employee who uses slang and poor grammar. I have other employees who discuss their personal life in front of patients. I want my employees to be aware the impact their comments have on the reputation of my practice. What can I do?

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Reference Checks, What to say?

April 1st, 2013

Q: Unfortunately, I had to terminate my office manager not too long ago. She had many performance problems that were documented in her file. Recently, I received a call asking for references on her. I did not know what to say. I would like her to get a job, yet her performance was not good and I would feel like I was lying if I said otherwise. I also did not want her to come back to me and accuse me of anything. What should I do?

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Recovery of Overpayment

April 1st, 2013

About a month ago I gave my assistant a raise. When my bookkeeper entered the amount she transposed two numbers so instead of entering $15.70 she entered $17.50. It took me about a month before I discovered and corrected the error. She was over paid by $1.60 per hour for 180 hours – essentially a total of $280.00. I understand that these errors occur, I am not angry at my bookkeeper but I am upset about is the assistant’s failure to let me know of the error. I feel that her failure to notify me of this error was dishonest and that I can no longer trust her which leads to my two questions; how can I legally recover this money and how do I deal with an assistant I do not trust?

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One-up-man-ship is undermining my office

April 1st, 2013

Q. I have a long time employee who has a habit of trying to make her co-workers look bad and thus making her appear indispensable. My other staff resent her “one-up-man-ship.” She does a good job and I don’t want to lose her, but I cannot allow her to continue this behavior. What can I do to get her to stop this behavior?

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Office Manager Run a Muck

April 1st, 2013

Q: My office manager has worked for me for over 20 years. She does a good job in every aspect expect how she treats me. Recently she has become pushy, rude and impatient with ma and I feel like she resents me. I am getting fed up and am ready to just fire her, but I am concerned about how firing her will impact my practice. What should I do?

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