Archive for the ‘Employee Relations’ Category

Recovery of Overpayment

April 1st, 2013

About a month ago I gave my assistant a raise. When my bookkeeper entered the amount she transposed two numbers so instead of entering $15.70 she entered $17.50. It took me about a month before I discovered and corrected the error. She was over paid by $1.60 per hour for 180 hours – essentially a total of $280.00. I understand that these errors occur, I am not angry at my bookkeeper but I am upset about is the assistant’s failure to let me know of the error. I feel that her failure to notify me of this error was dishonest and that I can no longer trust her which leads to my two questions; how can I legally recover this money and how do I deal with an assistant I do not trust?

Read More

Recognition

April 1st, 2013

Question: My wife received employee of the month honors at her office. She really appreciated being recognized and received a $50 gift card to a local restaurant. What are your thoughts on recognition programs? Do they work? How would you go about putting one in place?

Read More

Raises in a tough economy

April 1st, 2013

Q: I have an excellent staff that has worked very hard over the past year. I would loved to be able to give them all raises, but I simply don’t think I can afford them. It has been a challenging year financially. Revenue it down and I don’t expect it to improve anytime soon. My concerns are two fold: one, these employees are struggling themselves financially and could really use the additional money and two, they may be drawn to offers from other practices that are looking for high quality and trained staff. Any suggestions?

Read More

Promotion From Within

April 1st, 2013

Q: I have an opening for a Dental Assistant. My receptionist has told me that she wants this job. I am not crazy about moving my receptionist out and training her as a dental assistant. I would be dealing with training a new assistant and a new receptionist. I would rather just hire an experienced assistant. She does a great job at the front desk, my patients love her, the staff love her, I want to keep her where she is. How should I handle this situation? I want to tell my receptionist no, that I want her to stay at receptionist, without her getting upset with me?

Read More

Progressive Illness

April 1st, 2013

Q: I am a partner in a large practice with nine dentists and 48 staff. A long term dental assistant has a progressive illness that is starting to impact her ability to do her job. She is often absent, has difficulty performing the work, struggles with handling the instruments and even has difficulty walking. I am concerned for her safety. I am also concerned with the quality of service she is providing our patients. She is doing the job but just barely. What should I do? Can we terminate her? This is truly heartbreaking.

Read More