Archive for the ‘Sticky Situations’ Category

Patients or Employees

April 1st, 2013

Patients who are employees…do I treat them differently?

A: As I look at all the aspects of privacy issues relating to HIPAA I wonder how its impact relates to my dental treatment of my employees. Is there anything I need to be aware of relating to privacy rights of my employees who are also patients?

Q: As I work with Dental offices, most practices provide free dental services to their employees as part of their benefit package. While I understand the purpose and benefit behind this practice, it raises some serious concerns, beyond HIPAA, from purely a human resource employer perspective.

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One-up-man-ship is undermining my office

April 1st, 2013

Q. I have a long time employee who has a habit of trying to make her co-workers look bad and thus making her appear indispensable. My other staff resent her “one-up-man-ship.” She does a good job and I don’t want to lose her, but I cannot allow her to continue this behavior. What can I do to get her to stop this behavior?

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Office Manager Run a Muck

April 1st, 2013

Q: My office manager has worked for me for over 20 years. She does a good job in every aspect expect how she treats me. Recently she has become pushy, rude and impatient with ma and I feel like she resents me. I am getting fed up and am ready to just fire her, but I am concerned about how firing her will impact my practice. What should I do?

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Nepotism

April 1st, 2013

Q. My office manager wants to hire her daughter as a receptionist. She worked for me last summer and things did not go well. She did a fair job but there always seemed to be conflict between her and her mother. In addition, other employees felt uncomfortable working with the daughter. They felt if the daughter did anything wrong they could not go to the office manager to complain since the mother would always defend the daughter, so they came to me. I was thinking about putting into place a “hire no relatives” policy, but my wife and daughter occasional work for me. What do I do?

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Negative Employee

April 1st, 2013

Q: I have a hygienist that does a great job, always comes to work, and is wonderful with the patients. The problem is she tends to be highly critical of her co-workers. She continually seems to be pointing out a fault, error, or problem she has had with someone in the office. I’d hate to lose her, but I just may have a mutiny on my hands if I don’t do something. How can I stop her criticism and keep her as an employee?

A: I would bet this employee thinks she is doing you a favor. I’d bet she gets upset with you because you are “not doing anything” about these issues she is bringing up to you. And, I would bet this employee does not take direction or criticism well herself.

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